Shipping policy

Where we ship from Every order is packed and shipped from the Gold Coast, Australia, with Australia Post. Orders are usually dispatched within 1 to 2 business days.

United States Standard (free): usually 6 to 12 business days after dispatch. Express: usually 3 to 6 business days after dispatch. The price is shown at checkout.

Australia Usually 2 to 6 business days after dispatch, depending on where you live.

Other countries Usually 6 to 15 business days after dispatch. Shipping costs are shown at checkout. We are currently unable to ship to Germany.

Tracking You'll get an email with a tracking number as soon as your order ships.

Customs and import charges Orders shipped outside Australia may be subject to import duties or taxes in your country. These are set by your local customs office and are the buyer's responsibility.

Delays Delivery times are estimates from Australia Post and can be longer during holidays or customs checks. If your order hasn't arrived within 20 business days, email us at deoxyhair@gmail.com and we'll look into it.